FREQUENTLY ASKED QUESTIONS

  • What are the team sizes?
    • Teams can be a minimum of 2 people per room and a maximum of 8 people per room. We have four rooms so can accommodate up to 32 people per hour (subject to availability). 
  • Are we physically locked in the room?
    • No, the door you enter through will be unlocked at all times, which may be used in an emergency, to use the bathroom during the game or to take a break if needed. 
  • What are the age limits?
    • Children over the age of 5 are allowed to attend if a parent is also playing, puzzles are challenging in all rooms so an adult will be required to help children progress through the game.
    • This is a family friendly game, but not necessarily ideal for children. We recommend to partake as a family, anyone under the age of 14 requires an adult in the room as some of the puzzles are quite complicated.
    • All children aged 14 or younger must be accompanied by an adult at all times. They are not authorised to be in the Skycity building without a adult due to the presence of the gambling.
  • Do we need reading glasses?
    • Yes, we recommend bringing your reading glasses along as they will be very useful in the darker rooms and for reading digits on our locks.
  • What do you class as appropriate shoes?
    • Anything that is flat, we do not recommend heels as there are rooms with stairs and may incur in a lot of going up and down. Flat comfortable shoes are best. No bare feet.
  • What if I'm claustrophobic? 
    • No need to worry! Our rooms are nice and big, there are no extremely small spaces and the entry door is unlocked for you to leave if you feel uncomfortable.
  • Do you have wheelchair access? 
    • Unfortunately, due to our new location having stairs and narrow doors we do not have wheelchair access to the rooms. We also cannot allow teams to carry the wheelchair down the stair as a precaution for fire emergencies. 
  • What happens if we don't get out in time?
    • A "Confinement" staff member will come and let you out and you will be invited back to try again another day.
  • What happens in an emergency?
    • Your main exit is the door you entered which is unlocked at all times. 
    • If your nearest emergency exit is the door you are trying to escape from, then there will be an emergency tear code clearly labelled on the back of the door, tear this to reveal the code for you to easily exit the room, this will be pointed out by staff before you start the game.
    • A Walkie Talkie is provided to a designated member from your team to communicate directly with our staff, you may also use the door you entered from to contact staff for assistance. 
    • A briefing will be done so you know where everything can be found for reassurance.
  • What language is the game in?
    • The game is in English which require you to read English written and verbal clues. Although some puzzles are not language specific.
  • Can I take photos in the room?
    • No, we do not allow phones or cameras in the room as we do not want to spoil the game for others who have not yet played. Staff will take a cool team photo for you at the completion of the game.
  • Do you have a function/party room? 
    • No, we do not have a function/party room on our premises. If you wish to hire a room please contact SKYCITY Hamilton. 


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